CORONAVIRUS 'COVID 19' UPDATE - FROM TUESDAY 17/03/20 (until further notice):
In light of current advice from HM Government advising non-essential social contact, and unnecessary travel, I have taken the regrettable decision to temporarily postpone our tastings and events. I understand the disappointment and disruption this may cause, but the health, safety, and well-being of everyone is our primary concern, and I also want to play a small part in trying to limit the spread of CoVid-19, and to help our NHS look after as many people as possible.
So while these unprecedented measures are in effect, I shall postpone ALL March, April and May 2020 tastings. I will email all customers who have an event booked with us, and confirm this sad and unfortunate situation. Credit notes will be given in exchange of places at a specific tasting, for the same value. These credit notes will expire on 31 December 2020 and events will have to be concluded by 30 March 2021 (so effectively offering you a 12-month booking period). Any previous gift voucher reference numbers used towards this tasting will become void. (A credit note is a personal credit and cannot be transferred to others.) No refunds shall be issued during these uncertain times.
Furthermore, in order to help out our existing customers with gift vouchers, we are offering a substantial extension period. Indeed, all gift vouchers with expiry dates ranging from 17 March 2020 and 31 August 2020 will now expire on 31 December 2020 and events will have to be concluded by 30 March 2021. I sincerely hope that this deadline extension will enable our esteemed customers to relax at home, knowing that their vouchers are still valid, and to look forward to better times when we can socialise again altogether and enjoy an event with us.
WE ARE NOW OFFERING VIRTUAL WINE TASTINGS EVERY WEDNESDAY AND SATURDAY, 7pm via Zoom. One £10 ticket will entitle ALL members of your household to join in the online fun! ALSO OFFERING PRIVATE VIRTUAL WINE PARTIES AT HOME!
We are also offering a 3-year expiry date for our open gift voucher. Indeed, ALL gift vouchers purchased from us throughout 2020 will see their deadine extended to 3 years (instead of 2).
When there is more certainty on travel and social contact become safe and permitted again, we shall revert to our General Terms and Conditions. Until then, these are our NEW Terms and Conditions, from 17 March 2020 and until further notice.
If you have a booking with us, we will contact you before your event, and confirm if it is going ahead or postponed. If you don't receive our email, please check spam or contact me for confirmation.
As a small business, I am extremely grateful for your continued understanding and support as I plan and re-schedule our events. As we all do our bit and become increasingly isolated for the next few days/weeks/months, I hope that at least the thought of a delicious wine tasting event when it's time to come out again will bring some joy and anticipation to you and your friends!
Many thanks, please stay safe and well ...
Ms Cecile Bergart, Proprietor
NEW TERMS AND CONDITIONS, FROM 17/03/20 (until further notice):
Customers can book with confidence as we continue to offer the flexibility to change your plans easily and without financial impact to you. For bookings made up to 30th of May 2020 (or further notice), we offer:
- Free rebooking with no amendment fees
- Free cancellation and a credit equivalent to your original ticket price will be issued (which can in turn be used as payment on future events)
- All credit notes issued during this period will expire on 31 December 2020 and events must be concluded by 30 March 2021 (so effectively we offer you a 12-month booking period)
- The credit note is a personal credit and cannot be transferred to others
- NO REFUNDS SHALL BE OFFERED during this abnormal period and as long as the Coronavirus is considered a threat by the UK Government, AS CREDIT NOTES WILL BE ISSUED INSTEAD.
- Existing gift vouchers with expiry dates ranging from today (17 March 2020) and 31 August 2020 will be given an extension, and will therefore only expiry on 31 December 2020, and events must be concluded by 30 March 2021.
Any queries, please email us.