Hampshire Wine School - Terms & Conditions
We reserve the right to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
We do not serve alcohol to anyone under the age of 18.
PAYMENT - Your booking is not secured until payment is received in full – all courses and tastings must be paid in advance either online, by cheque, by bank transfer or using a gift voucher.
TASTINGS - Except for bookings made by gift voucher, our tastings and courses are refundable up to 2 weeks prior to the event date. If a refund is requested more than 50 days after purchase, the full amount will be refunded less a 5% administration charge. We do not provide refunds for gift vouchers. We like to be flexible and so you can change a booking up to 7 days prior to your event at no extra cost. Within 7 days of the scheduled date we will have already purchased the wine, ordered any food (if included), prepared tasting notes and committed numbers to the venue we use. Therefore we are sorry but within 7 days of your event we do not allow any changes to your booking date (but you may send a substitute). If circumstances do not allow you to attend nor to send a substitute, we can offer you up to 50% discount off another event (discount value not exceeding 50% of your original event price).
On the 8-week Introductory World Tour and short 4 week courses, if you elect to miss an evening (minimum one week's notice) you may either pick up the missed session on a subsequent course or obtain a credit value valid towards full or part payment to attend any of our other Courses and Tastings. If you can't give a week's notice you can always send a substitute.
We will only cancel or reschedule a course or event in extreme circumstances and will always refund any payments made for courses that have been canceled or rescheduled if no alternative event is acceptable. In the event your space was booked using a voucher the voucher value can be carried forwards. We aim to give 7 days notice.
GIFT VOUCHERS - Vouchers in paper form and other retailer-owned electronic gifting products including Vouchers distributed by email supplied by the Hampshire Wine School are not intended for resale and cannot be exchanged for cash. The Hampshire Wine School reserves the right to change both range and price of the Vouchers we offer at any time, without prior notification. Many of the Gift Vouchers offered are 'multi-option' Vouchers, redeemable for specific tastings in a variety of venues. "Open ended" Gift Vouchers & Credit Vouchers have a 2-year expiry date from the date mentioned on the Voucher itself. However, in all cases, the value of the Voucher is as per its issue date (stipulated on the Voucher itself), regardless of subsequent changes of price for our tastings. Vouchers can be redeemed in full or in part against any of the services we offer. In case of overpayment, change may be given in the form of a lower denomination Voucher. In some circumstances, change, typically if under £3, will be given in cash. In some instances, no change will be given. In case of underpayment, the Hampshire Wine School reserved the right to ask for the remainder to be paid by either bank transfer, cheque or in cash upon arrival at the tasting. Risk and title will pass to the customer upon delivery of the Voucher. The HAMPSHIRE WINE SCHOOL can take no liability for any lost, stolen or damaged Vouchers once responsibility of ownership has passed to the customer at time of delivery. We do not provide refunds for Gift Vouchers.
CORPORATE & PRIVATE EVENTS - a non-refundable £250 deposit is payable to hold the date and the remaining balance should be paid 1-2 weeks in advance based on anticipated numbers.