Your booking is not secured until payment is received – all courses and tastings must be paid in advance either online, by cheque, by bank transfer or using a gift voucher.
Except for bookings made by gift voucher, our tastings and courses are refundable up to 2 weeks prior to the event date. If a refund is requested more than 50 days after purchase, the full amount will be refunded less a 5% administration charge. We do not provide refunds for gift vouchers.
We like to be flexible and so you can change a booking up to 7 days prior to your event at no extra cost. Within 7 days of the scheduled date we will have already purchased the wine, ordered any food (if included), prepared tasting notes and committed numbers to the venue we use. Therefore we are sorry but within 7 days of your event we do not allow any changes to your booking date (but you may send a substitute). If circumstances do not allow you to attend nor to send a substitute, we can offer you up to 50% discount off another event (discount value not exceeding 50% of your original event price).
On the 8-week Introductory World Tour and short 4 week courses, if you elect to miss an evening (minimum one week's notice) you may either pick up the missed session on a subsequent course or obtain a credit value valid towards full or part payment to attend any of our other Courses and Tastings. If you can't give a week's notice you can always send a substitute.
We will only cancel or reschedule a course or event in extreme circumstances and will always refund any payments made for courses that have been canceled or rescheduled if no alternative event is acceptable. In the event your space was booked using a voucher the voucher value can be carried forwards. We aim to give 7 days notice.
For Corporate & Private Tastings a non-refundable deposit is payable to hold the date and the remaining balance should be paid 1-2 weeks in advance based on anticipated numbers.
We reserve the right to ask any person to leave any event if their behaviour is deemed unacceptable or disruptive to others.
We do not serve alcohol to anyone under the age of 18.
We will never pass your details onto any other third party.
If you submit your email address to us we will use it to send out digital news about our wine and food events until you unsubscribe.
We make it easy to unsubscribe by including a very clear unsubscribe link at the bottom of our email newsletters.